ACF

ACF offers Customer Xperience Management solutions for both the public and private healthcare sectors. We currently provide solutions ranging from large organizations such as DoD Medical Centers and private Healthcare systems (conglomerates) to individual clinics and doctor's offices. Through the combination of our cutting edge software and non-proprietary hardware devices ACF has redefined the patient experience. Our offerings prioritize appointments vs. walk-in traffic, transfer patients throughout departments within the hospital, and integrate with medical records software. In addition to improving the patient's experience, our solutions improve organization effectiveness by decreasing time and costs associated with patient interactions and streamlining back office processes. From start to finish, KPI metric data (wait times, service times, etc.) combines with customer feedback to help define improvement opportunities.